Return Policy for Online E-commerce Purchases
If you are unsatisfied with your order, we will gladly accept your timely return of any unused or defective merchandise for a full refund of the original purchase price, credited back to the credit card that was used to purchase the item(s). Returned merchandise should include the original packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. We reserve the right to deny returns of orders placed longer than 30 days from the shipped date.
Please contact us via email for return address. Order shipping and insurance charges are not refundable. Customer pays return shipping charges.
Store Purchase Returns
For store bought items, you can bring your receipt and your returnable item(s) to the store where you purchased it for a full refund on defective or unused merchandise.
Natierra ships online orders to addresses only in the contiguous United States. We do not currently ship to Alaska and Hawaii. Orders placed Monday through Thursday usually are processed and shipped the next business day. Orders placed on Friday after 2:00 PM PST will be processed the following Monday. Orders placed on Saturday and Sunday will not start processing until Monday.
Please be aware that orders placed around holidays may have longer processing time that usual. Holidays include:
President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Day before Christmas, Christmas, Day before New Year, and New Year.Next Day Shipping
The Next Day Shipping option only applies to the amount of time it takes our carriers to deliver packages. Processing time to package the item(s) will remain the same.
Effective date January 1, 2020