As a small company we do not have the resources to offer phone support. Additionally, many consumer questions require research and feedback from our suppliers or from some of our departments, such as quality control in some cases. So, to best serve you and answer your questions with most accuracy, we will be glad to respond to any questions you send us via email or support form down below.
We have labeled our products with a production date followed by the expiration date, for example, 2016130EXP0219. The 0219 tells you that the product expires in February, 2019. Older packaging may be formatted differently. For example, you may see a number that looks like 268142 which is our manufacture date in Julian Calendar format. In this case, the production date is for the 268th day of the year 2014 (September 24, 2014) followed by check digit 2 that can be ignored. This is the date the product was manufactured, and from there you add how long the product is good for to find the expiration date.
While we grow our Cacao using organic standards, Cacao beans contain naturally occurring metals or elements from the soil in which they grow. These are the same elements that can be found in many fruits and vegetables, but because we dry our cacao beans and extract “cacao butter” from the beans, the density of these elements may be higher than some other vegetables. To our knowledge, there are no harmful chemicals or metals in any of our products, but we apply the warning label to abide by the legal requirements of the State of California, where we operate our business. We believe in transparency. If you would like to learn more about Proposition 65, here is a link to explain more about what this warning label means and why we put it on our cacao products.
More FAQ's and Support
Use the HELP button on the bottom left to browse through the top frequently asked questions or to contact us.
Email
hello@natierra.com
Mailing Address
7535 Woodman Place
Los Angeles, CA 91405
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